The Transport Department is one of the largest revenue earning Departments in the State dealing with various Transport related matters like Driving Licences, Registration of Motor Vehicles, Grant and Renewal of Permits and other regulatory and enforcement functions.

The Department is immensely pleased in presenting the CITIZENS CHARTER to the people with an objective of bringing in transparency efficiency, prompt and quality services in a time bound manner.

This CITIZENS’ CHARTER deals with the following three major services with largest public interface.

v      Issue of Driving Licences.

v    Registration of Motor Vehicles.

v    Collection of Motor Vehicle Tax. 

The CITIZENS’ CHARTER is an ever evolving process. It will be revised periodically on the basis of the experiences gained, feed back and suggestions received from the citizens.

To begin with the CHARTER is introduced in five Regional Transport Offices of Bangalore where the records are computerized and extended the same throughout the State The Department assures the best service delivery system to the customers/citizens with commitment and dedication. The citizens have every right to demand the services of the standards prescribed and commitments made in the CHARTER.